Guide: Onboarding StoreKeeper Payments (MultiSafepay)
Step 1: Start the application process in the Back Office
To start accepting payments via StoreKeeper Payments (powered by MultiSafepay), first complete the sign-up process in your StoreKeeper Back Office:
Open your StoreKeeper Back Office
Go to the App Store (top right)
Go to the “StoreKeeper Payments with MultiSafepay” app
Click “Start your application”
Step 2: Enter the required business information
After logging in to the MultiSafePay activation environment for the first time, go to the overview and click “Action Required.” Carefully enter the information below to start the onboarding process:
Pre-screening and risk assessment
MultiSafepay conducts a pre-screening to determine whether your products or services fall under low, medium, or high risk. Payments for products/services with medium or high risk will be paused until the onboarding process is fully completed.
In the case of complex or unusual business structures, MultiSafepay may request additional documents.
Please note:
Applications for credit card payments may be rejected if you offer prohibited products or services.
Website Compliance (Compliance with Guidelines)
In order to activate your account, MultiSafepay is legally required to verify that your website complies with consumer protection laws.
The following information must be clearly visible on your website:
UBO identification and Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) compliance
Under the Wwft (Act on the Prevention of Money Laundering and Terrorist Financing), MultiSafepay is required to determine and verify the identity of all Ultimate Beneficial Owners (UBOs) within your company.
Download and complete the UBO form for each UBO, then upload the forms via your MultiSafepay dashboard.
UBO Identification Documents
Upload a valid form of identification for each UBO to verify their identity.
Accepted forms of identification:
You can use one of the following documents:
Passport
ID card
Driver’s license
Document requirements:
Make sure the identification document meets the following requirements:
It is a clear color photo of the original document.
The document is valid (not expired) with a clearly legible expiration date.
All personal information and the passport photo are clearly legible and in focus.
The entire document is visible, including all corners and edges.
If applicable, both the front and back sides must be provided.
The Machine Readable Zone (MRZ/bottom strip) is fully visible.
Important:
Do not edit, split, blur, or crop the document. Ensure that no required information is covered up or made illegible.
Upload the identification documents for all UBOs along with the completed UBO form to your MultiSafepay dashboard.
Download UBO forms:
Steps for submitting documents:
Go to the corresponding action
Use the “Choose File” button to upload a file.
Ownership Structure (Ownership Chart)
As part of the onboarding process, MultiSafepay may request information about your organization’s ownership structure.
This helps determine who owns or controls the company and who the Ultimate Beneficial Owners (UBOs) are.
Organizational Chart of the Ownership Structure
If requested, please provide an up-to-date organizational chart that shows your organization’s entire ownership chain.
The organizational chart must include the following:
The full legal name of your company.
All direct and indirect shareholders.
Any intermediate entities or holding companies.
The official statutory name of each entity in the structure.
The full name of each individual UBO.
The ownership percentage per shareholder or UBO at each level of the structure.
The relationships between entities and individuals.
The date on which the organizational chart was signed.
Signature of an authorized officer of the company.
The organizational chart must show the entire chain of ownership all the way down to the natural persons who are the ultimate owners. The document must not be more than 6 months old.
Supporting Documentation
MultiSafepay may request additional supporting documents to substantiate the organizational chart, such as:
Shareholder register
Chamber of Commerce extracts for intermediate entities
Extract from the UBO registry
Articles of Incorporation or Bylaws
Other official documents confirming ownership structure
Ensure that the information in these documents is up to date and exactly matches the organizational chart.
Important:
Include all intermediate entities in the organizational chart. It is not sufficient to list only the direct shareholders if they are legal entities.
Example:
If your company is owned by a holding company, and that holding company is in turn owned by two individuals, you must provide the entire chain of ownership, including the ownership percentages at each level.
Step 3: Verify your business bank account
Verify the business bank account in one of the following ways:
Make a verification payment of €1.00 from the specified bank account, or
Upload a recent bank statement or screenshot from online banking that clearly shows the IBAN and the company name.
Please note:
Always use the business bank account specified during registration. This account must be in your company’s name.
Step 4: Review and Approval
MultiSafepay reviews the information provided and performs the required Know Your Customer (KYC) checks. In some cases, a security deposit may be requested to cover financial risks.
Once approved, your account will be activated, and you’ll be able to receive payments and request payouts.