How do I set up the sender email address?

To send email from an account on behalf of an email address, the domain must be verified and certain "security settings" must be configured.

How do I change the sender email address?

1. In your StoreKeeper BackOffice, go to [Settings].

2. Then click [Email Settings]. By default, this page displays no-reply@storekeeper-mail.nl and the company name as the sender.

3. If you want to change this, click the [Edit] button.

When you change the email address, the system will ask you to validate the domain. You’ll then need to add the TXT record to the domain’s DNS.

Who should make this change?

If you manage your own domain, you can set this up yourself; however, your domain is often managed by an IT provider. They will need to make this change. You can send them an email like this:

Dear IT Provider,

We are working to send emails from our own domain/email address using StoreKeeper, the management system we use for our store and online shop. This requires verification.

Would you please add the following TXT record:

Host: sk-mail.{CODE}

Value: 48ff{CODE}7d2

(copy the values from the control panel)

Please let us know once this has been done!

Best regards,

How do I check if it’s been done?

By clicking the [Validate Again] button, which performs a semi-real-time check. It can sometimes take up to 24 hours for a DNS change to become available after it’s been implemented. If the IT provider has implemented the change, you may need to wait 24 hours. If it’s still not available after that, the customer should follow up with their IT provider.

Once this is done, is there anything else that needs to be done?